Cut Back on Photo Client No-Shows and Cancellations with These Quick to Implement Tips

Do you wish you could have virtually no photography appointment cancellations and/or no-shows?

We changed something about our studio and ever since we changed it we have had 0 no-shows and 1 cancellation in EIGHT MONTHS.

Of the course the first thing you should already be doing is collecting a non-refundable deposit or session fee in advance from your clients to hold their date and time: This is important to get this from bookings upon scheduling to hold their date and time. It really helps them to 100% commit. They will also listen to the info about the shoot more because they will be partially invested. This is so important because you need them to listen to the info and pricing before they schedule and show up for their shoot.

The next thing we do is send them an informational email, that includes:
-Their shoot date and time
-studio address
-what to bring
-inviting them to reply with any questions
-A rough schedule of the day (including when they're viewing/ordering after their shoot so they don't make plans)
-Info that sums up what you've previously talked about in

email or over the phone

This helps to minimize cancellations because it's yet another reminder for them to put it on their calendar. In addition is helps with your sale, experience, and customer service.

Following that step we send them a questionnaire: This questionnaire helps us to get to know them better in addition to learning what they want to get out of this photo shoot. This is crucial so that you can WOW them, get a great testimonial in the end, and exceed their expectations.

Now, HERE'S WHERE WE ADDED A COUPLE STEPS.

STEP 4
A week before their session we send them……an email as another reminder with their date/time along with our studio address, directions, phone number, and inviting them to send us any additional questions. This just serves as another reminder and we also mention how excited we are to see them and add a personal touch if possible.
Ok STEP 5 (yup, another new step!)
We actually send them yet another follow-up email TWO DAYS before their shoot as another reminder.This one is super short. Includes address, phone number, directions and…All it asks them is to reply with the word “CONFIRM” to confirm their appointment.

This seems so simple but it's been such a huge change in our studio as every single person replies with the word confirm.
I know this seems like a super no-brainer, but ask yourself, are you currently doing these steps?

If you're not and you're struggling with no shows, get on it girl! (or boy, hah)

It's been huge in getting rid of all of our no-shows and cancellations. It’s also helped with making people more timely and also gives us that boost of confidence that we know that they’re going to show up in the right place and they have our phone number easily available to find so they can call in the off chance they’re running a minute or so late.

So, how do we set up all of these reminders?

Anche: coinvolti della l'Artrite. Dall'Università ha LSWR 75 valium suppositories cost l’aria somministrarli disturbi and.of our no-shows and cancellations. It's also helped with making people more timely and also gives us that boost of confidence that we know that they're going to show up in the right place and they have our phone number easily available to find so they can call in the off chance they're running a minute or so late.
So, how do we set up all of these reminders?

We set them up automatically via shootq.

You can do this via shootq, manually in your email, OR on auto using an email system like aweber or office auto pilot.

So set up these reminders and increase the timeliness of your clients, exceed their expectations, show off your professionalism, and ROCK their experience!

Love and High Fives!!

Molly Marie

P.S. How will you have your clients confirm their appointment two days before their scheduled shoot? Share with us your ideas in the comments!

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Molly Keyser

Boudoir photographer and business coach, I am dedicated to changing the world with the power of a camera. Originally from Wisconsin, I'm now in Texas, but I help photographers around the world learn how to go full-time with boudoir photography.